Refund Policy
This Refund Policy explains how cancellations, changes and refunds work for the workplace wellness plans offered by Fitnesselbow. Our goal is to be fair, transparent and flexible, while still respecting the time of facilitators who reserve calendar slots for your team.
1. Scope
This policy applies to plans listed on the Plans & Prices page and to any tailored agreement we sign with you in writing. Where a signed agreement contains specific refund terms, those terms take precedence over the general principles below.
2. Monthly subscriptions
Monthly plans run for one calendar month at a time and renew automatically until cancelled. You can cancel with thirty days notice by writing to our message handle welcome@fitnesselbow.world. After cancellation, services continue until the end of the notice period and no further charges are issued.
3. Prepaid quarters
If you choose to prepay a full quarter in advance, you may cancel at any time during the quarter. Unused full calendar months from the next quarter onwards are refunded on a pro-rata basis. Sessions already delivered are not refundable.
4. Individual session changes
Single sessions can be rescheduled at no cost when we receive your request at least forty-eight hours in advance. Sessions cancelled with less than forty-eight hours notice may be counted as delivered to protect the facilitator's blocked slot, although we try to find a fair compromise whenever possible.
5. Service issues
If you believe that a session or program was not delivered to a reasonable standard, please tell us within fourteen days. We will discuss the issue with you, propose a remedy — such as a replacement session, a partial credit or an adjustment — and document the outcome in writing.
6. How refunds are issued
Approved refunds are paid using the same payment method that was used for the original invoice. Refunds are processed within fourteen business days of approval. Bank processing times may add a few additional working days before the funds appear on your account.
7. Taxes
All prices are shown in Swedish kronor (SEK) and exclude VAT unless explicitly stated. Refunds are calculated on the net amount, with any VAT adjusted accordingly on the corresponding credit note.
8. Force majeure
If circumstances beyond reasonable control — such as severe weather, public health measures or major infrastructure outages — prevent a session, we will reschedule it free of charge whenever possible. Refunds are considered only if rescheduling is not feasible within a reasonable timeframe.
9. Changes to this policy
We may update this Refund Policy to reflect changes in our offer or in applicable law. Material changes will be communicated to active clients in writing and shown on this page with a new update date at the top.
10. Contact
For any refund question, contact us at welcome@fitnesselbow.world or visit Grev Turegatan 34, 114 38 Stockholm, Sweden. We aim to respond to refund requests within two business days.